Privacy Protection Policy

h5777 Privacy Policy

Your personal information matters to us. This page clearly explains how h5777 collects, uses, and protects your data.

Last updated: 30 October 2026
Table of Contents

1Introduction

This privacy policy explains how we handle the personal information of players and visitors who use the services of the h5777 platform (https://h5777.mom).

h5777 respects your privacy. By using this platform, you are considered to have agreed to the terms of this policy. We will manage your data only in accordance with this policy and will never misuse it for any reason.

This policy applies to our website, mobile platform, and all related services. If new services are introduced or changes occur, we will update this policy accordingly and notify players.

2Information We Collect

We collect the following categories of information—

2.1 Information You Provide

  • Name, date of birth, email address and phone number provided when registering an account
  • Financial information provided when making payments (handled only through payment service providers)
  • National ID or phone photo data requested for identity verification
  • Messages and communication records provided when contacting support

2.2 Information Collected Automatically

  • IP address, browser type, device information
  • Website usage records — pages viewed, time spent, areas clicked
  • Information from cookies and similar tracking technologies
  • Gaming records — deposit/withdrawal history, play time and gaming patterns

2.3 Information Received from Third Parties

  • Transfer confirmations from payment companies (KBZPay, Wave Money, AYA Pay, CB Pay)
  • Verification checks from account verification services

3How We Use It

We use the information we collect only for the following purposes—

  • Account Management: Creating, verifying and managing access to your account
  • Service Delivery: Enabling you to play football betting, live casino and slots games
  • Payment Processing: Managing deposit and withdrawal transactions
  • Security Protection: Preventing fraud, money laundering and unauthorised activity
  • Customer Support: Resolving your questions and issues
  • Personalised Notifications: Sending offers matched to your gaming patterns (you can opt out at any time)
  • Legal Compliance: Meeting responsible gaming requirements
  • Technical Improvement: Running surveys and analysis to improve service reliability and usability

4Sharing with Third Parties

h5777 never sells, rents or trades your personal information. We may share it only in the following situations—

4.1 Service Providers

Companies that provide services on our behalf (e.g. payment services, game software providers, IT service companies) under data protection agreements consistent with this policy. They may use your information only for the purposes we direct.

4.2 Legal Requirements

When required by a court, authorised regulatory authority or applicable law, we will disclose information through lawful means. Where possible, we will notify you in advance.

4.3 Business Transactions

In the event of a company merger, acquisition or asset transfer, your data may pass to the succeeding party. In such cases, the level of privacy protection under this policy will be maintained and you will be notified in advance.

5Security Measures

We have put in place technical and administrative security measures to protect your data—

  • SSL/TLS Encryption: All data transmissions are protected with SSL encryption
  • Access Controls: Access to your data is restricted strictly to those with a business need
  • Payment Protection: Strict security protocols are used when working with KBZPay, Wave Money, AYA Pay and CB Pay
  • Regular Audits: Cybersecurity checks are carried out on a regular basis
  • Staff Training: Employees are educated on data privacy

Please understand that no encryption method on the internet can be 100% guaranteed. We provide the best protection we can, but digital security is a shared responsibility — keep your login details stored safely as well.

6Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies for the following purposes—

Essential Cookies (cannot be disabled)

These cookies are essential for the website to function properly. They are used to maintain login sessions, prevent lost bets, and keep the website secure. They cannot be turned off.

Performance Cookies (Optional)

These help us understand how the website is used so we can improve our service. Data is collected anonymously.

Functional Cookies (Optional)

These are used to remember player preferences such as language selection and display layout.

You can opt out of cookies through your browser settings. Please note that disabling some cookies may limit certain features of the website.

7Data Retention Period

We do not retain your personal data beyond the period it is needed. The following policies apply when determining retention periods—

  • Active accounts: Data is retained for as long as the account remains open
  • Closed accounts: Financial records and verification records may be retained for a period required by law after the account is closed
  • Gaming records: Payment and gaming records are retained for a period consistent with our Responsible Gaming policy
  • Support records: Communication records are retained for an appropriate period after a case is resolved
  • Technical logs: Website activity logs are retained as required by cybersecurity needs

Once the retention period has passed, the data will be securely deleted or converted into a form that cannot be linked to any individual.

8Your Rights

You have the following rights regarding your personal data—

Right to Access

You can request to view the data we hold about you. This includes gaming records, payment records, and personal information.

Right to Rectification

If you believe your data is inaccurate, you can request a correction through Support. You can also update certain details directly from your account settings.

Right to Erasure

You can request that certain data be deleted. However, data related to legal obligations (such as financial records) cannot be deleted.

Right to Data Portability

You can request a copy of the data you have provided to us in a readable format.

Right to Object

You can object to certain data processing activities (such as sending promotional messages). You cannot object to processing required for service operation or legal obligations.

To exercise any of these rights, please contact us by email at [email protected]. Identity verification will be required before we process your request, and we will respond within a reasonable timeframe.

9Minors

The h5777 platform is accessible to players aged 21 and above only and we do not knowingly collect personal data from anyone younger. If we become aware that data from a person under 21 has been collected, we will immediately delete that data and close that player's account. If you notice someone under 21 using this platform, please notify us at [email protected].

10Policy Changes

This Privacy Policy may be updated in response to business changes, legal requirements, or technological developments. If significant changes are made—

  • A clear notice will be posted on the platform
  • Active players will be notified by email
  • The "Last updated" date at the top of this page will be updated

Continued use of the platform after a policy change will be taken as acceptance of the changes. We encourage you to review this policy regularly.

11Contact Us

If you have any questions or complaints about this Privacy Policy, please contact our Customer Support team—

  • Live Chat: You can reach us through the 24/7 Live Chat service on the website
  • Email: [email protected]

Our Support team is available 24/7 in Myanmar language and will respond to your questions as quickly as possible.

Last updated: 30 October 2026

What You Should Know About Personal Data Protection

h5777 does not sell your personal information. It is shared only with companies that work directly with us to deliver our services (payment service providers, game software companies), and only under a data protection agreement. Those companies may use your data solely for the purposes we instruct them.

Payments made through KBZPay, Wave Money, AYA Pay, and CB Pay are processed exclusively through each provider's SSL-encrypted channel, so your financial data is not stored directly on h5777 servers. All data transmission on our platform is protected with SSL/TLS encryption.

You can request data deletion by emailing [email protected]. We will process your request after verifying your identity. Please note that data we are required to retain by law (such as financial records) cannot be deleted immediately, and we will inform you of this in advance.

If all cookies are disabled, your login session will not be maintained and you may have difficulty accessing the site. If you only want to disable performance and functional cookies, you can adjust this in your browser settings — you will still be able to use the website, though some preferences may not be saved.

For significant changes, we will display a clear notice on the platform and will also notify active players by email. The "Last updated" date at the top of this page will be updated accordingly. We recommend checking this policy regularly.

We record your playing patterns, deposit/withdrawal history, and session history. This data is used only to deliver our services, maintain security, and fulfil our Responsible Gaming policy. It is not used for any external purpose unrelated to your account.

For privacy-related questions, you can reach us immediately via 24/7 Live Chat on the website, or by emailing [email protected]. Our support team provides 24/7 service in Myanmar language.